Shipping Policy
Last updated: August 24, 2026
We want your order to arrive safely and on time. This Shipping Policy explains our shipping options, processing times, delivery estimates, and what to do if there is an issue with your order.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or holidays. During sales, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will do our best to notify you.
Shipping Options & Delivery Times
We offer the following shipping options:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
Delivery times are estimates and begin after your order has been processed and shipped. Actual delivery times may vary depending on your location, carrier delays, weather, holidays, and other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.
If we offer free shipping promotions, the applicable terms and minimum purchase requirements will be displayed at checkout or during the promotion.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information, when available.
Please allow up to 48 hours for tracking information to become active after your order has shipped.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct before completing your purchase.
If you provide an incorrect or incomplete address and the package is returned to us, you may be responsible for additional shipping costs to resend the order.
If you notice an address error immediately after placing your order, contact us as soon as possible. We will do our best to make corrections before the order ships, but we cannot guarantee that changes can be made after an order has entered processing.
Lost, Delayed, or Damaged Packages
If your package appears to be delayed, please first check the tracking information provided by the carrier.
If your package is marked as delivered but you cannot locate it, check around your delivery location and with household members, neighbors, or your building's management before contacting us.
If your order arrives damaged, please contact us promptly and include photos of the damaged package and items. We will review the situation and work with you toward an appropriate resolution.
Once an order has been handed over to the shipping carrier, delivery delays may be outside our control. We will do our best to assist with carrier-related issues.
International Shipping
If we offer international shipping, delivery times and shipping costs will vary by destination.
International customers may be responsible for customs duties, taxes, brokerage fees, or other charges imposed by their country's customs authorities. These charges are not included in the purchase price unless specifically stated at checkout.
Customers are responsible for providing accurate customs and delivery information.
Address Changes & Order Cancellation
If you need to change your shipping address or cancel an order, contact us as soon as possible after placing your order.
We cannot guarantee that an order can be changed or canceled once it has been processed or shipped.
Contact Us
If you have questions about shipping or need help with an order, please contact our customer service team through the contact information provided on our website.
We are happy to help.